Returns & Refunds

Last updated: June 2026

How to Return an Item

1. Email us at support@wellzenora.com with your order number and reason for your return
2. We'll respond within 24 hours with a returns authorisation and instructions
3. Package the item securely in its original packaging (or equivalent)
4. Send your return to the address provided — keep your proof of postage
5. Once we receive and inspect the item, we'll process your refund within 5 working days

What Can Be Returned

• Items returned within 30 days of delivery
• Items in their original, unused condition with all accessories and packaging
• Items that have developed a fault or defect within 6 months of purchase

Return Postage

• Faulty or incorrect items: Zenora covers all return postage costs
• Change of mind returns: Return postage is at your expense — we recommend a tracked service

Refunds

Approved refunds are processed within 5 working days of us receiving the returned item. Refunds are issued to the original payment method. Please allow 5–10 additional business days for your bank to process the payment — this is outside our control.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please email us at support@wellzenora.com within 48 hours of delivery with your order number and a photo. We'll resolve this immediately — same-day replacement dispatch where possible.

Your Legal Rights

Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy. If an item is faulty, not as described or not fit for purpose, you have the right to a repair, replacement or refund.